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Version: 8.1


Your Gateway at a Glance

Inductive University

Gateway Status Page Troubleshooting

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The Status tab provides both an 'at a glance' overview of all of the systems in your Gateway, while also giving you the ability to drill down into specific systems and get a more in depth view of what is currently happening in your system. The Systems and Connections sections that are displayed on the left side of the Status page are based on what modules are currently installed. Some 3rd party modules could potentially add sections that are not discussed in this manual.

When first opening the Status tab, you will be taken to the Overview page. This page provides an overview of all Ignition systems, while also acting as a launchpad to all other sections in the Status tab. The pages in the Status tab are built around the idea of quickly drawing attention to problem areas by highlighting them. As you can see, this Gateway has a faulted database. The pages in the Status tab also allow you to 'drill down' into sections to see more information. Most objects can be clicked on, like the faulted database. Clicking either of these will take you to the appropriate section, allowing you to quickly find out what is wrong with a particular system.

Gateway Status Page

The Status section of the Gateway Webpage provides detailed information relating to the following parts:


OverviewProvides a top-down view of many of the components of your Gateway. This view is also useful for determining what step might be next when setting up your Ignition Gateway for the first time. You can view the status of your database connections, device connections, OPC connections, the number of open Clients and the number of open Designers.
The Status > Overview page displays the number of Perspective Sessions currently running.
PerformanceDisplays the performance status for the Ignition system such as CPU, Memory and Threads.
Alarm PipelinesShows the status details about the alarm notification pipelines. You can see the status of an alarm and where the alarm is in the pipeline.
Gateway ScriptsShows status details about all the Gateway event scripts running in Gateway. You can see information such as their execution status, whether the scripts are running or not, and so on.
ModulesA list of installed modules, their status, as well information about their version and current license state.
RedundancyLists information about the current state of Redundancy in Ignition. This information is only helpful when connected to another redundant Ignition server.
ReportsDisplays information about the current and scheduled reports on the Gateway if you are using the Reporting module.
SFCsDisplays information about Sequential Function Chart (SFC) instances.
TagsLists information and statistics about all configured Tag Providers as well as a view into the Tag subscription model, scan classes, and what tags it is currently subscribed to.
Transaction GroupsDisplays information about the current Transaction Groups.


EAM AgentsDisplays a list of information from configured EAM agents.
DatabasesDisplays a list of configured databases, and if they have a valid connection or not. Shows active queries, long running queries, the number of queries a second that are running, as well as a trend showing the percentage of queries that completed in that time.
DesignersDisplays information on currently running Designer sessions along with some information about each session.
DevicesDisplays a list of currently configured OPC UA devices and which are connected and which have a faulty connection. It also shows how many Tags Ignition is requesting from the device along with how often it is requesting them. This information is used to determine if the device is overloaded with too many requests too quickly, or if the device is being under utilized.
Gateway NetworkShows an overview of the status of all Gateways within the Gateway Network. It also provides some metrics for each Gateway, giving an idea of the rate of data transfer between two Gateways, as well as a list of connection events.

New in 8.1.25
The "Live Diagram" tab will take you to the Gateway Network Diagram. This tool is a visual representation of your Gateway Network and contains relevant information from the local Gateway's perspective.
Store & ForwardDisplays a list of Store and Forward engines, including status, as well as the number of records currently in each Store and Forward system.
MongoDBDisplays metrics from a list of created MongoDB connections.
OPC ConnectionsDisplays a list of all current OPC connections and their status.
Perspective SessionsShows a list of current Perspective sessions and details about each session.
Vision ClientsShows a list of current Vision Clients and details about each client.


ExecutionDisplays a status of all tasks that your Gateway runs on a schedule, such as duration and execution time of an alarm journal update or the average time it takes a Gateway to execute a Tag Group.
LogsDisplays errors caused by Gateway events like database or device connections, authentication profiles, alarm journals, and pipelines. Logs include a wealth of information about the running state of the Gateway.
Metrics Dashboard
New in 8.1.13
Displays user-configurable dashboards featuring gauges, counters, meters, and other metrics visualizations. Available metrics include information about performance, tags, alarming, projects, and databases.
Running ScriptsShows all actively running Gateway scripts, as well as providing a way to terminate any running script. In addition, Vision client and Designer consoles have a Running Scripts tab, which also lists running scripts and provides a way to terminate them.
ThreadsShows what each thread is doing in the Gateway, including their state and CPU usages.

The Status tab also displays a search bar at the bottom left of each page. This search bar allows you to type in a word or phrase, and it will list all appropriate pages in both the Status and Config tabs to easily find all pages related to a specific system.

Gateway Webpage - Search

Diagnostic Bundle Export

New in 8.1.21

The Status tab's Overview page contains an option to generate and download different sets of diagnostic information at once. This information includes:

  • Gateway Information

  • Thread dump

  • Wrapper log file(s)

  • System log IDB

  • Metrics IDB

  • Memory dump


    The memory dump will only be generated if the -Dignition.diagnostic-bundle.enable-memory-dump parameter is set to true (, and available disk space is greater than or equal to twice the max heap size. For more information on adding system properties, see the Gateway Configuration File Reference page.

  • New in 8.1.27
    Jetty server dump
  • New in 8.1.38
    Gateway Network Diagram JSON


Exporting the Diagnostics Bundle with an increased number of wrapper logs and/or larger-sized wrapper logs may impact Gateway performance or cause the Gateway to restart.

Diagnostic Bundle Export